FAQ (Frequently Asked Questions)

Ordering & Payment*

1. Q: How do I place an order?
A: Browse our products, add items to cart, proceed to checkout, and follow payment instructions.

2. Q: What payment methods do you accept?
A: We accept PayFast, PayPal, Visa, Mastercard, and EFT (Electronic Fund Transfer).

3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption and secure payment gateways.

4. Q: Can I cancel or change my order?
A: Contact us within 24 hours of placing your order; we'll assist with cancellations or modifications.

*Shipping & Delivery*

1. Q: What are your shipping options?
A: We offer Standard Shipping (3-5 business days), Express Shipping (1-2 business days), and International Shipping.

2. Q: How much does shipping cost?
A: Shipping costs vary depending on location and shipping option; calculated at checkout.

3. Q: Do you ship internationally?
A: Yes, we ship worldwide.

4. Q: Can I track my order?
A: Yes, tracking information will be emailed once your order ships.

*Returns & Refunds*

1. Q: Can I return or exchange an item?
A: Yes, within 30 days of delivery; see Return Policy for details.

2. Q: How do I initiate a return?
A: Contact our customer support team via email or phone.

3. Q: When will I receive my refund?
A: Refunds will be processed within 7-10 business days.

*Products & Sizing*

1. Q: How do I know my size?
A: Check our Size Chart for measurements.

2. Q: What materials are used in your products?
A: Materials vary; check product descriptions.

3. Q: Do you offer product recommendations?
A: Yes, contact our customer support team.

*Account & Login*

1. Q: Do I need to create an account?
A: No, but registering simplifies checkout and tracking.

2. Q: How do I reset my password?
A: Click "Forgot Password" on login page.

3. Q: Can I save my payment information?
A: Yes, for faster checkout.

1. Q: What are your business hours?
A: Monday-Friday, 9am-5pm SAST.

2. Q: Do you offer discounts or promotions?
A: Yes, sign up for our newsletter or follow social media.

*Contact Us*Phone: +27 11 123 4567
Address: 123 Main Street, Johannesburg, Gauteng, 2000, South Africa

This FAQ is just a starting point. Continuously update and refine it based on customer inquiries and feedback.